Omschrijving
Human Communication
-The Basics
- Communication Process
- Components of Communication
- Methods & Pitfalls
-Interpersonal Communication Behaviour
- Human Communication Process
- Importance of Body Language
-Conversation Techniques
- Active Listening
Public Speaking
-The Six Mistakes
-Grounding
- Controlling Speaking Stress & Fear
- Building Inner Calm & Outward Composure
-Usage of Verbal Communication
-Usage of Non-Verbal Communication
- Visual Impact: posture, movement, gestures
- Eye Contact
-Dealing with Stage Fright
-Persuasion Techniques
Presentation Skills
-Preparation
- Objective Setting
- Audience Analysis
- Presentation Diagram
-Components
- Opening
- Exposition
- Closing
-Structure
- Design
- The Pyramid Principle of Barbara Minto
- Transitions
-Controlling Techniques
- Question Handling
- Dealing with Hostile Situations
- Group Control
Doelstelling
Objectives : after this course participants should
-Be acquainted with the characteristics and different aspects of interpersonal communication behaviour.
-Understand the basic rules and surroundings of public speaking.
-Know how to present themselves and their ideas in a way that ensures success.
-Be able to develop an acute awareness of communication style.
-Be able to prepare and perform a professional presentation.
Doelgroep
-People with no or few knowledge and/or experience in Presentation Skills.
-People who want to refresh or deepen out the different aspects of Presentation Skills in order to optimise their performance.